The clothing and fashion company Rachel Sitbon Ltd. P.F. 516373388 (hereinafter: “the company”) operates a website at the address https://en.rachelsitbon.fashion/ (hereinafter: “the website”) through which the company sells products and services to its customers. The company authorizes its customers and guests to access and purchase through the website subject to the terms of use detailed in these regulations (hereinafter: “the regulations”). Any use of the website constitutes acceptance of these regulations on the terms and conditions contained therein.
The regulations are written in the feminine language but are intended for both sexes.
These regulations constitute the basis for the use of the website and only regulate the legal relations between the company and the user of the website. In any case of a conflict between the provisions of this regulation and information received from another source, the provisions of this regulation will prevail. The mere use of the site constitutes consent to the terms of this regulation and the other terms that appear or will appear on the site at the time of your use. To the extent that you do not agree to any of the terms of the regulations or the additional conditions on the website, you are requested to refrain from making any use of the website of any kind, including registering on the website, joining the customer club or purchasing products through the website.
The company reserves the right to change the regulations from time to time at its sole discretion, and this without the need to give notice or advance notice, subject to all laws, the latest version is the binding version. The company makes efforts to ensure that the information presented on the website is complete and accurate, however, there may appear inaccuracies or errors in good faith and the company will not bear any responsibility regarding this information.
The site may include a link to the sites or properties of third parties, including through advertising, images or information. The company will not be responsible in any way for third party services or features as mentioned above. The company may, at its sole discretion, remove any link from the site or add additional links.

Making purchases on the website
Making purchases on the website will only be possible for mature users (over the age of 18) who are competent to perform legal actions in accordance with the Law of Kashrut and Guardianship 5772 1962 (hereinafter: “user” or “customer”).
Making a purchase on the website will only be possible for a user who has an active e-mail account on the Internet and who submits it when making the purchase. By providing the e-mail address, the user confirms sending and receiving messages by the company, including in connection with placing the order.
The purchase on the website will be made by credit card only.
Upon completion of the purchase procedure, the customer will be sent an email notification to that effect. If the customer has not received a notification informing them of the completion of the purchase, the customer will act to inform the company of this without delay.
The purchase on the site is for private consumer use only. Do not make any commercial purchase through the website, including but not limited to wholesale purchase through the website or purchase for resale.
The company will advertise and sell products and services on the site in accordance with its sole discretion. The company will be entitled at any time to update the products and services sold on the website, including the characteristics of the products such as sizes, colors, cuts and so on.
The company does its best to describe and present its products using the photos and descriptions on the website. However, the images on the website are for illustration only and there may be differences between the appearance and specifications of the products as seen in the image and the actual products. The user must take into account that there may be a certain gap between what is described on the website and the actual product.
The products on the site will be sold while stocks last. The company does not undertake to keep stock of all the products listed on the website at any time. Without detracting from the above, the company will endeavor to update as quickly as possible that a product is out of stock from the moment it is informed about it.
Prices on the site include VAT and do not include shipping fees.
The company may update the prices of the products on the site and the shipping rates without prior notice. The binding price is the price given to the customer upon completion of the order procedure.
The prices on the website may differ from the prices in stores.
The company may conduct promotions on the website or offer discounts and other benefits at its sole discretion. The company will be entitled to stop any such discount, benefit or promotion immediately and without prior notice.
There is no doubling of discounts or benefits on items sold on the site. The company will be entitled to deviate from this rule at its sole discretion.

Delivery of products purchased on the site
Products purchased through the website will be delivered via delivery or self-collection according to the user’s choice. When placing the order and subject to what is stated in these regulations and according to any law.
The delivery days of products refer to “business days”, i.e. weekdays, from Sunday to Thursday, and do not include Fridays and Saturdays, holiday eves and holidays (holiday). The business day ends at 17:00.
The company may advance the delivery date subject to the product being in stock at the relevant time and the delivery company’s policy.
As a general rule, starting from the date of completion of the order, it will not be possible to change the way the products are delivered.
Delivery times do not apply to out-of-stock items. In cases where a product that appears on the website is out of stock and this is discovered only after placing the order, then the transaction concerning the product that is not in stock will be canceled.
The shipping price is not included in the price of the product listed on the website, and will only be displayed when placing the order. The company updates the shipping prices from time to time, and the binding price is the one that will be shown to the customer when placing the order.
The procedure of sending the product to the customer will begin only after the order has been received in the website system, according to the defined dates, the credit company has approved the transaction and the customer has received a message confirming the completion of the transaction procedure. As long as the transaction is not approved by the credit companies, an email will be sent to the user about this. It will be clarified that in such a case the order will be considered as if it was not made.
It is the customer’s responsibility to ensure that all required details are provided in an up-to-date and accurate manner. In the event that the products are returned to the company due to incorrect details, the customer will be charged for shipping and handling fees.

You can choose to pick up the product at one of the company’s stores at no additional cost.
A product selected for collection from the store will be ready for collection according to the schedule that will be presented to the customer when placing the order. The company will notify the customer via e-mail that the product is ready for collection (hereinafter: “collection notification”).
Collection will be made by the customer upon presentation of ID and order confirmation. The company will be entitled to require additional means of identification according to its discretion and circumstances at the time of collection.
A product whose delivery method is collection from one of the company’s stores will be collected by the customer within 15 business days from the date of the collection notification. The company will be entitled to cancel a transaction of a product that was ordered for collection at the company’s store and was not collected within 15 days from the date of the aforementioned collection notice.
The company reserves the right to change and update the details of the stores from which the product can be collected.

Canceling a transaction and returning products
The policy of canceling a transaction and returning products stated in these regulations is subject to the Consumer Protection Law 5571-1981 and the regulations pursuant thereto.
Canceling a transaction is a right reserved exclusively for the customer who actually made the purchase on the website or in the store herself (hereinafter: “the transaction maker”), even if she made the purchase for a third party or if the third party is the recipient of the shipment.
The transaction operator has the right to cancel the transaction within 14 days from the date of making the transaction or from the day of receipt of the product or from the date of receipt of a document with transaction details according to the later event (hereinafter: “day of transaction”).
The transaction operator will be entitled to cancel the transaction within four months in the following cases and conditions only: the transaction operator is a person with a disability, a senior citizen, or a new immigrant as defined by law, who performed the transaction on the website, and the transaction included communication, through a telephone conversation or electronic correspondence, between between the transaction operator and the company. It will be made clear that the company will be entitled to request official certificates from the person performing the transaction attesting that they are indeed a person with a disability, a senior citizen or a new immigrant.
The right to cancel a transaction applies only to the purchase of the types of products listed in the law. Thus, among other things and without deviating from what is stated in the law, it is not possible to cancel a transaction on products that the consumer has opened their original packaging, lost goods and products that were specially prepared for the transaction operator following the transaction.
​

A condition for canceling a transaction is that the transaction operator did not make any use of the product and she returned the product to the company in accordance with all laws.

through cancellation

The cancellation of the transaction will be done through a cancellation notice which will be sent by the person executing the transaction to the company in one of the following ways:
In a telephone conversation with the company representative at 054-809-4091
By word of mouth in one of the company’s stores (Jerusalem branch at Ramot Mall, floor 3 and Bnei Brak branch at 3 Maharashal St.)
By email at [email protected]
on the company’s website through a dedicated link on the website.
The cancellation notice will include the full name of the transaction operator and her ID card number. If the cancellation message is made by phone or verbally in the store, the cancellation message will also include the order number.

The reason for the cancellation and the method of crediting

In any case of cancellation of the transaction due to one of the following reasons: defect in the product, inconsistency between the product and the details provided regarding it to the transaction operator, delay in the delivery of the product at the time agreed between the parties or due to any other violation of the contract by the company (hereinafter: “inconsistency”), After the person carrying out the transaction has already received the product, the person performing the transaction must inform the company about the reason for the cancellation in accordance with the ways of the cancellation notification that were detailed above, and return the product to the company’s possession at the place where the product was delivered to it (to check).
In case of cancellation due to inconsistency as mentioned above, the company will return to the transaction operator, within 14 days from the date of receipt of the notice of cancellation, the payment paid by the transaction operator up to the date of the cancellation notice, and will also cancel the continuation of the transaction due to the transaction (to the extent that such a payment exists). The company will provide the transaction operator with a copy of the aforementioned charge cancellation notice and will not collect cancellation fees from the transaction operator.
In the event of a cancellation not due to inconsistency, the company will return to the transaction operator, within 14 days from the date of receipt of the notice of cancellation, the payment paid by the transaction operator up to the date of the cancellation notice, and will also cancel the continued billing due to the transaction (as long as there is such a payment). The company will provide the person executing the transaction with a copy of the aforementioned charge cancellation notice and will not collect any amount from her, except for a cancellation fee at a rate not exceeding 5% of the price of the product subject to the contract or transaction, or NIS 100, whichever is the lower (hereinafter: “cancellation fee”). It will be clarified that the transaction operator must return the product to the company in accordance with the above.
It will be clarified that the cancellation fees that the company may deduct include expenses or obligations due to shipping, packaging or any other expenses or obligations that the company incurred or undertook to incur due to entering into a transaction or contract, or due to its cancellation.
A refund due to the cancellation of such a transaction (hereinafter: “the refund”) will be transferred to the credit card with which the canceled transaction was carried out and in accordance with the terms and conditions of the credit company.
In any case where a discount or benefit was given as part of the canceled transaction, the refund amount will be calculated according to the amount the customer actually paid after the discount or benefit.
Legally canceling a transaction by the consumer does not detract from the company’s right to claim damages in the event of returning products whose value has depreciated as a result of a significant deterioration in their condition while they were in the consumer’s possession, including in the case of returning a product that has been used, whose packaging has been opened or damaged, that has been damaged, that has been damaged, that has broken down or that has suffered some injury. It is the responsibility of customers who wish to cancel a transaction to return the product with the label and in its original packaging as much as possible, to avoid causing damage to the product, to avoid using the product and to return it without any defect or damage of any kind.

Way and manner of returning products

A transaction operator who has canceled the transaction in accordance with the law and as stated in these regulations and has already received the product that is the subject of the transaction and cancellation, will return the product to the company using one of the methods listed below:
to one of the company’s stores.
Collection by courier – the transaction operator will coordinate with the company the collection of the product by a courier through a courier company external to the company. The product will be picked up from an address that will be provided by the transaction operator, provided that the address is in Israel and in accordance with the shipping company’s policy, which is updated from time to time by it. The transaction operator will bear the shipping cost according to the price of the shipping company stated on the website and which is updated from time to time by the company.
​

These regulations regulate the policy of cancellations and replacement of products on the website only and do not apply in relation to products and services purchased in the company’s stores.

Cancellation of a transaction by the company
The company has the right to stop the operation of the website at any time at its discretion, to cancel a transaction or not to confirm a customer’s order through the website, including, but not limited to, in any of the following cases:
There has been a violation of a section of the articles of this regulation or of any binding document or condition of the conditions of a service offered by the site or the customer has committed an act that is against the law.
The customer provided incorrect details during the execution of the transaction or afterwards.
The customer’s full details or her credit card details were not captured in the site’s system.
The transaction was not approved by the credit card company or the customer’s credit card was blocked or restricted for use by the credit company or there is concern on the part of the company that the consideration for the transaction will not be received by the customer.
The customer has a prior financial debt to the company, and the debt is not repaid on time.
There is a concern that the customer is making a transaction for wholesale purchase or for resale.
The customer uses the site to commit an act that is considered illegal or an act that enables, encourages or assists such an act.
The customer makes use of the website which, either by act or omission, may harm the company or someone on its behalf or the proper operation of the website or a third party.
The customer chose to pick up the order from the website at one of the company’s stores and the product was not picked up within 15 days from the time she received a notification that the product was ready for pick up.
In the case where the customer placed an order on the website, and after placing the order it became clear that the product was out of stock. It will be clarified that in such a case the company will not be responsible for any damage caused to the customer or third party.
In the event that due to “force majeure” the company is unable to properly manage the site, provide its customers with products or fulfill any other of its obligations. The meaning of the term “force majeure” in this section also includes malfunctions in the computer system, malfunctions in the communication system, security incidents and the spread of epidemics. In such circumstances the company has the right to cancel the transaction at its discretion. If the deal is canceled as stated, the company will not be responsible and will not bear, in any case, any direct, indirect, consequential or special damage caused to the customer or a third party.

Information security and mailing
The user of the website agrees and declares that information which was provided by her knowingly and actively while using the website was provided voluntarily and with her full consent. The user is responsible for the correctness of the information she knowingly provided (for example, when purchasing or registering for a customer club).
The user of the website agrees and is aware that when using the website, statistical information and information about her habits and type of use of the website is collected.
The use of the website constitutes the user’s consent that information about her details and any data generated based on the analysis of her details will be held in one or more databases of the company or someone on its behalf, and that this information will be used lawfully.
The user of the website shall not have any claim or demand against the company in connection with the delivery of her information and the use of her information and she waives any such claim or claim, including by virtue of the Privacy Protection Law, 1981-5771.
The use of information is done in accordance with the law and is intended for the needs of managing and operating the website and providing services to customers, including: improving the user experience, improving and enriching the services and content offered on the website, changing and canceling existing services and content, adapting content and services to customers and their tastes, for marketing or advertising or sales promotion purposes, for the purpose of contacting To register in any way including direct mailing of marketing and advertising material or any other means of communication.
The information that the company collects may be transferred to third parties insofar as this is required for the purpose of providing the services or operating the website or the customer club or for the proper management of the website and all in accordance with the provisions of the regulations and any law.
The user is aware that, if necessary, the company may provide such details for other purposes as well, for example according to a judicial order or according to law or according to a request from an authorized legal entity or for the purpose of assisting government enforcement authorities or for the purpose of protecting the security and use of the website’s customers or if a claim is raised or arises Suspicion on the part of the company that the person registering for the website has committed an act or omission that harms or may harm the company or someone on its behalf or third parties or suspicion that the user has made a use that allows, assists or encourages the commission of an illegal act or is suspected of being an illegal act or a use that constitutes a violation A condition from the terms of the regulations or any agreement with the company.
​

mailing

When the user agrees to receive mailings from the company, she confirms that advertising materials, promotions, benefits and various updates will be sent to her in connection with the products on the website and the services provided within it. Reference and updates will be made through the various media.
The user may notify the company of her refusal to receive mailings. The refusal notice will be given in writing or through the removal mechanism that will be found in every mailing.
The company’s ability to secure information on the Internet is limited. In cases beyond its control or resulting from force majeure, the company will not be responsible for any damage of any kind, indirect or direct, caused to the user or someone on her behalf if information reaches a hostile party or is used without authorization.
The user has the right and the possibility to contact the company with a request to delete her account and all the information about her in the company’s databases.
Messages sent by the company or by third parties in connection with the chain of actions required from the order procedure to the actual delivery of the purchased products to the customer do not constitute “advertising message” or “advertisement material”.

Intellectual property and copyright
The intellectual property rights of the company’s website and all the content appearing therein belong to the company or third parties and are protected by the copyright laws of the State of Israel, international conventions and copyright laws of other countries and in any case belong to the company or other third parties. These rights include, among others, the trademarks, copyrights, patents, the website’s databases, the designs, the illustrations, the images, the audio clips, the video clips, the text, the graphics, the website’s computer code and any other detail related to the website and its operation (hereinafter: “Content the website”).
It is strictly forbidden to make any commercial or other use of the site’s content, including but not limited to the information or data published on the site, the database on the site, the products, the product images or other details that appear on the site, without obtaining the company’s explicit prior consent in writing.
It is strictly forbidden to carry out any action that may infringe the company’s property rights, of any kind, including but not limited to, copying, duplicating, publishing, distributing, broadcasting, presenting, performing, creating derivative works, or selling any part of the information contained in the website’s content and on the website .

Obligation of the user
The use of the website is subject to acceptance of these regulations. The mere use of the website indicates agreement with everything stated in the regulations and also indicates an obligation and agreement to also comply with the following conditions:
Do not use the site in a way that does not comply with any law.
Do not make any commercial use of the information on the website.
Not to sabotage the website or the company’s computer systems in any way, including but not limited to using a virus or other software.
Not to upload to the website content that is prohibited for publication or use, due to its being a threat, injury, insult, libel, slander, racism, pornography or other offensive expression towards others.
Do not upload content that may encourage or assist another to commit an act prohibited by legislation or that may trigger legal liability.
Not to upload content that may violate the property rights of others, including intellectual property rights, rights to protect privacy or any other property right.
The user agrees that in cases where the company considers that the user’s use of the website does not comply with the provisions of the terms of use or any law, it will be entitled to track the user’s use of the website, and it also reserves the right to terminate the user’s use of the website.

general
The company or anyone on its behalf will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the user of the website or to a third party, as a result of use or purchase through the website, not according to these regulations, including loss of income or prevention of profit caused for any reason.
The user releases the company from any responsibility regarding information security on the Internet.
The user undertakes to compensate the company for any damage, direct or indirect, or any expense incurred by the company in connection with a claim or demand or damage resulting from unlawful use of the website.
The company does not guarantee that the service on the website will not be interrupted, will be provided in order or will be provided without faults or failures, including malfunctions in the hardware, software or communication lines to the website.
Without detracting from the generality of the foregoing and without detracting from any other remedy or procedure, it is clarified that the company will be entitled to deny access to a user who, at the company’s sole and absolute discretion, has performed or attempted to perform any action on the website in violation of any law or the provisions of these regulations or that has the potential to harm in a way any in the company or its reputation. Electronic records of the website, including the reception of the details as entered by the customer, will be conclusive and final evidence of the correctness of the actions carried out by the customer on the website.
The interpretation and enforcement of these regulations or everything arising from them will be done in accordance with the laws of the State of Israel, and will be clarified if necessary in the competent court in the Jerusalem district only.
Without deviating from the above, the company will not be responsible for any damage, direct, indirect, consequential or incidental due to access to the website and its use or due to any prevention of access or use of the website, for any reason whatsoever. The company does not bear any responsibility or liability for any disruption, error or omission in the website’s content. The use of the website is done at the sole responsibility of the user and it is clarified that the company is not responsible for any information and message that will be uploaded by external users, as much as they are uploaded to the website.
The company is not responsible for any damage to the user’s computer equipment or any other property of the user, caused by using the website.