Shipping and Returns Policy

Dear customer, thank you for shopping at Rachel Sitbon.
I do my best to choose the latest and highest-quality fabrics.
I personally take care of each model with care and love.
If for any reason, you wish to exchange or return, we are here for you
To make the process as comfortable as possible.

An exchange will be given within 14 days of receiving the product, and within 5 days if the product was purchased on sale.
In case you want to exchange, pack the product in the same box you received.
Contact our customer service and we will take care of the collection.
When the package reaches us, we will make sure to contact you and send you another product of your choice
(In the event that for any reason you have not been contacted, call 0548094091)
Exchange is also possible by physically coming to one of our branches –
Jerusalem Golda Meir 225
Bnei Brak, Mehrashel 3

Do you want to cancel the deal for any reason?
It is possible within 48 hours of receiving the product to your home, the refund will be with a 5% discount and the shipping cost.
An item purchased from Sale will not be refunded, it can be exchanged.

Do you prefer to pick up your order?
No problem, you can pick up at the Jerusalem or Bnei Brak branch by appointment

Supply times.
We handle our orders daily and do our best to ship them daily.